1 Information We Collect

When you interact with The Candlorre, we collect two primary categories of information:

• Device Information: Includes your web browser version, IP address, time zone, browsing actions across product pages, and referring URLs. This helps us optimize site performance.
• Order Information: When you place an order, we collect your name, billing address, shipping address, contact phone number, and email address to fulfill and dispatch your goods.

2 How We Use Your Information

We use the personal information we gather to:

• Process transactions, calculate taxes, coordinate packaging, and arrange transit with courier partners.
• Send real-time SMS, WhatsApp, and email tracking updates regarding package dispatch and delivery milestones.
• Screen transactions for prospective risk, fraudulent cards, or identity theft.
• Provide timely customer service and resolve inquiries or replacement requests.
• Send curated seasonal newsletters and special VIP offers (only if you have opted in).

3 Payment Security & PCI-DSS Compliance

We prioritize the absolute security of your financial data:

4 Logistics & Third-Party Partners

We share your delivery information strictly with trusted third parties necessary to complete your order, including:

• Logistics Partners: Courier companies (such as Bluedart, Delhivery, Shadowfax) receive your shipping address and telephone number solely for delivering your parcel.
• Strict Guarantee: We never sell, rent, or lease your personal information to third-party marketing firms or data brokers under any circumstances.

5 Cookies & Local Storage

We employ cookies and local storage tokens to preserve your shopping bag contents, maintain your active wishlist, and remember your fragrance browsing preferences between visits. You may configure your browser to decline cookies, although certain shopping cart and checkout features may operate with reduced functionality.

6 Your Data Rights & Opt-Outs

You have the right to request access to the personal data we hold regarding your account, request corrections to erroneous details, or ask for the deletion of your account records. You may unsubscribe from promotional newsletters at any time by clicking the "Unsubscribe" link in any email or emailing our customer desk.

7 Data Retention & Integrity

We retain your order records in our secure archive for statutory accounting, tax audit, and warranty fulfillment purposes for the duration mandated by Indian commercial law.