1 Shipping Charges & Free Shipping Thresholds

We offer transparent, accessible shipping options across all Indian states and Union Territories:

• Complimentary Shipping: Enjoy Free Express Shipping on all prepaid orders exceeding ₹999.
• Standard Shipping Fee: For orders below ₹999, a nominal flat express shipping charge of ₹99 is added at checkout.
• Express Air Dispatches: High-priority air dispatches are assigned automatically to metro locations at no extra charge.

2 Cash on Delivery (COD) Terms

Cash on Delivery is available across most serviceable PIN codes in India:

• Order Limit: COD is accepted for orders up to a maximum cart total of ₹999. Orders exceeding ₹999 require secure prepaid checkout (UPI, Cards, NetBanking).
• COD Handling Fee: A flat convenience handling fee of ₹49 is applied to cover cash handling and courier reconciliation.
• Phone Verification: First-time COD orders may receive an automated WhatsApp confirmation or brief telephone verification before dispatch to prevent invalid addresses.

3 Delivery Timelines

Orders placed on www.theCandlorre.com are processed within 24 to 48 hours (excluding Sundays and national holidays).

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 3 to 5 business days from dispatch.
• Tier 2 & Tier 3 Cities: 4 to 6 business days from dispatch.
• Remote Regions / North East / J&K: 6 to 8 business days depending on terrain and courier frequency.

4 Shock-Resistant Artisanal Glass Packaging

Candle vessels, frosted tumblers, and diffuser bottles are fragile. Every item is nestled in high-density biodegradable honeycomb paper, encased within thick corrugated gift boxes, and sealed with tamper-evident security tape.

5 Real-Time Order Tracking

As soon as your parcel is scanned by our logistics partners, an SMS and email containing your direct Courier Airway Bill (AWB) number and live tracking link will be sent to your registered contact. You can also monitor real-time shipment status on our Track Order Page.

6 What to Do If Package Is Damaged Upon Arrival

Please inspect the exterior box in the presence of the courier partner. If the parcel appears visibly crushed, wet from leakage, torn, or opened, refuse delivery. If you notice internal damage after opening, report it to us within 3 days with unboxing pictures.